JPLC provides critical IT help desk by working within Directorate for Information Management (DFIM) Help Desk to resolve hardware, software, and telecommunication related problems. These services included but not limited to monitoring operation of the network to ensure that hardware and software are functioning properly and that Department of Defense (DOD) standards are met and providing guidance to overall end users on the technical aspects of the network and other IT equipment.
We Work within the DFIM Help desk administrating responses to users’ requests with the use of approved CA Uni-center Service Desk software via telephone support or in person when
necessary. Additionally, our team analyze, evaluate, and resolve technical malfunctions by adjusting equipment configurations, realigning port allocations, recommending appropriate acquisitions and distinguishing between equipment, software and LAN installation and operation problems.